UNIFIED TECHNOLOGIES

Unified is a mobile first Guest Experience Management (GEM) platform for the entire hotel operation. The Unified turnkey solution provides guests with personalised on-demand service that can be accessed anytime, anyplace across a hotel. Unified ensures the nearest available staff member will fulfil the request so a guest is never kept waiting. Unified provides real-time visibility of employees and connects guest requests to staff across the entire property. A robust analytics suite visualises service performance metrics and guest-centric insights at a granular level, providing hotel management with a Unified view of guest and staff interactions across the property(s).