SUPPORTNINJA

supportninja-logo

SupportNInja provides affordable outsourcing solutions to emerging startups. Their goal is to help new businesses build and run a strong, cost-efficient and sustainable customer support infrastructure. The importance of having a proper infrastructure in place cannot be overstated. As companies expand, they tend to become overwhelmed by the growing demand. Every new company reaches a point where somethingโ€™s gotta give. Their team is here to take the reins on your support operations so that you ... can move forward with your vision, unhindered. They learn the ins and outs of your companyโ€™s product so that they can take the front lines in managing your customersโ€™ satisfaction. Every company is paired with a US-based account manager whose primary job is to ensure that the team is not only meeting their expectations, but exceeding their KPIs โ€“ whether those are conversion rates or CSAT scores. Maybe itโ€™s their team. Maybe itโ€™s their innovative system. Maybe itโ€™s their inclination toward perfection. Whatever it is โ€“ they help businesses grow without the growing pains. The companyโ€™s roots began long before it was founded in 2014. SupportNinjaโ€™s Cody McLain founded a previous venture, PacificHost. A hosting company at heart, PacificHost would grow to provide managed virtual and dedicated servers in its Dallas-based datacenter. In just four short years, the company grew to service over 30,000 websites and 7,000 customers in over 100 countries worldwide. The tremendous growth that PacificHost experienced meant that a team of support technicians and Linux administrators would be necessary to staff it.

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SUPPORTNINJA

Social Links:

Industry:
Business Intelligence Management Information Systems Outsourcing

Founded:
2014-11-01

Address:
Austin, Texas, United States

Country:
United States

Website Url:
http://www.supportninja.com

Total Employee:
251+

Status:
Active

Contact:
+1 (800)594-7695

Email Addresses:
[email protected]

Total Funding:
500 K USD

Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible LetsEncrypt Apple Mobile Web Clips Icon Google Tag Manager Cloudflare JS CDN JS AJAX Libraries API Cloudflare Network Error Logging CloudFront


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Current Advisors List

matthew-j-kinsey_image

Matthew J. Kinsey Board Member @ SupportNinja
Board_member
2021-02-01

Current Employees Featured

connor-tomkies_image

Connor Tomkies
Connor Tomkies CEO, Cofounder @ SupportNinja
CEO, Cofounder
2016-01-01

jar-ral-thomas_image

Jar-ral Thomas
Jar-ral Thomas Account Executive @ SupportNinja
Account Executive

cody-mclain_image

Cody McLain
Cody McLain Founder @ SupportNinja
Founder
2014-11-01

craig-crisler_image

Craig Crisler
Craig Crisler Chief Operations Officer @ SupportNinja
Chief Operations Officer
2018-09-01

cody-mclain_image

Cody McLain
Cody McLain Executive Chairman @ SupportNinja
Executive Chairman
2014-11-01

Founder


cody-mclain_image

Cody McLain

connor-tomkies_image

Connor Tomkies

Acquisitions List

Date Company Article Price
2022-03-21 Bolton Remote Bolton Remote acquired by SupportNinja N/A

Investors List

bv-investment-partners_image

BV Investment Partners

BV Investment Partners investment in Private Equity Round - SupportNinja

Newest Events participated

the-future-of-customer-experience_event_image Participated in The Future of Customer Experience on 2018-05-22 as sponsor

techcrunch-disrupt-sf-2016_event_image Participated in TechCrunch Disrupt SF 2016 on 2016-09-12 as exhibitor

Official Site Inspections

http://www.supportninja.com Semrush global rank: 1.33 M Semrush visits lastest month: 21.86 K

  • Host name: aacb0a264e514dd48.awsglobalaccelerator.com
  • IP address: 99.83.190.102
  • Location: Seattle United States
  • Latitude: 47.54
  • Longitude: -122.3032
  • Metro Code: 819
  • Timezone: America/Los_Angeles
  • Postal: 98108

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