SAYINT

Sayint conversation analytics helps organizations analyze and audit conversations automatically, provide insight into operations and integration with various departments. Sayint helps analyze and improve processes that can lead to capturing missed product upsell opportunities, lowering post-sale issues, customer DSAT, and measuring compliance. With Sayint analytics engine and NLP technology, our goal is to minimize the human effort involved in communication analysis. Sayint analytics helps to im... prove the efficiency of contact centres by providing valuable intelligence from customer communications. This intelligence can be used to discover information relating to strategy, product, process, operational issues and agent performance. Also, analytics can be used to identify areas in which contact centre agents may need training or additional coaching and monitor the customer service provided. More