NOVO LABS

Novo Labs provides a conversational commerce service for taking restaurant orders through high-volume voice channels. We turn voice interactions into digital transactions that can be personalized and optimized using our artificial intelligence platform. So far in 2019, Their end-to-end service has taken over 25,000 live conversational restaurant orders over the phone without any human intervention. High-volume voice ordering channels, such as phone or drive-thru, require much more than just a chatbot. Their service handles the real-world conditions of how customers actually talk when they order through those existing voice channels.