MEDXCOM

MedXCom is a hybrid medical answering service, originally conceived of as a means to safeguard doctors from nuisance lawsuits. It has become the true disruptor to the live operator answering service industry; an industry that has not seen any real innovation in the past 40 years. They've merged the best aspects of live operator experience with a sophisticated, yet easy-to-use automated platform. Their system screens out non-urgent calls, like prescription refills and appointment changes, ensuring only truly urgent calls get escalated to the on-call provider. MedXCom automatically ports the call recording back into the patient’s EMR record, supporting Patient Center Medical Homes (PCMH) and Meaningful Use (MU).