CINNOX

As Member of M800 Group Limited, CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and securely EVALUATE all of their customers’ conversational interactions to deliver seamless humanized customer engagement that delights and exceeds expectations. Elevate Customer Experiences: •Engage customers on any channel they prefer at any time •Improve fir... st time resolution by matching questions with expertise •Reduce wait times through automation and “always on” support at every touchpoint •Offer seamless switching between chat, voice and video to adapt responses •Ensure staff are always knowledgeable through intent data and analysis Optimise Employee Experiences: •Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries •Analyse interaction data to improve team performance and actionable business strategiesMore