LANLA

Founded in 2002 by childhood friends Luc Brousseau and Christian Watier, Mont‑Saint‑Hilaire‑based Lanla specializes in measuring and managing the customer experience. Now a leading Quebec firm, Lanla comprises 60 employees and serves close to 100 major companies throughout the province. Whether revising a company’s strategy, updating service standards, developing a business culture centred on the customer experience, measuring the behaviour of customers in their natural environment (e.g.... , in store or online), or measuring the economic impact of customer experience‑related decisions, Lanla’s team of experts is unmatched. Lanla is expanding its services with the mobile platform Wizper™, an AI driven mobile app that analyzes and interpret satisfaction surveys, online reviews, social media posts, and operational data for retail businesses, restaurants, hotels, financial institutions, and service companies. Wizper™ generates detailed and actionable advice, alerts, and learning resources so that managers can improve both their customers’ experience and their company’s performance.More