LANLA

Founded in 2002 by childhood friends Luc Brousseau and Christian Watier, Mont‑Saint‑Hilaire‑based Lanla specializes in measuring and managing the customer experience. Now a leading Quebec firm, Lanla comprises 60 employees and serves close to 100 major companies throughout the province. Whether revising a company’s strategy, updating service standards, developing a business culture centred on the customer experience, measuring the behaviour of customers in their natural environment (e.g.... , in store or online), or measuring the economic impact of customer experience‑related decisions, Lanla’s team of experts is unmatched. Lanla is expanding its services with the mobile platform Wizper™, an AI driven mobile app that analyzes and interpret satisfaction surveys, online reviews, social media posts, and operational data for retail businesses, restaurants, hotels, financial institutions, and service companies. Wizper™ generates detailed and actionable advice, alerts, and learning resources so that managers can improve both their customers’ experience and their company’s performance.

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LANLA

Social Links:

Twitter

Industry:

Consumer Research Customer Service Enterprise Software Market Research Marketing Training

Founded:

2002-01-01

Address:

Mont-saint-hilaire, Quebec, Canada

Country:

Canada

Website Url:

http://www.lanla.com

Total Employee:

51+

Status:

Active

Contact:

450-464-5265

Total Funding:

2.5 M USD

Technology used in webpage:

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