HEEDBOOK

First AI-based software for evaluating customer satisfaction in real-time. During customer interactions, Heedbook receives video and audio streams from an employee’s webcam, analyzes the customer’s emotions, the content of the conversation with the employee and offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to rank employees according to service quality and workload, to analyze which phrases cause positive or negative customer reactions, to control scripts adherence. The usage of service allows to significantly increase the efficiency of service quality management through minimal maintenance costs.