HEEDBOOK
First AI-based software for evaluating customer satisfaction in real-time. During customer interactions, Heedbook receives video and audio streams from an employee’s webcam, analyzes the customer’s emotions, the content of the conversation with the employee and offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to rank employees according to service quality and workload, to analyze which phrases cause positive or negative customer reactions, to control scripts adherence. The usage of service allows to significantly increase the efficiency of service quality management through minimal maintenance costs.
HEEDBOOK
Industry:
Artificial Intelligence Cloud Computing Facial Recognition Information Technology Internet Internet Of Things Software Speech Recognition
Founded:
2017-02-18
Address:
Moscow, Moscow City, Russian Federation
Country:
Russian Federation
Website Url:
http://www.heedbook.com
Total Employee:
11+
Status:
Closed
Contact:
+1 (424) 442 3173
Email Addresses:
[email protected]
Total Funding:
1.5 M USD
Technology used in webpage:
Domain Not Resolving Amazon ReCAPTCHA GoDaddy DNS AWS Global Accelerator Microsoft Ajax Content Delivery Network
Current Employees Featured
Founder
Investors List
Timur Unarokov
Timur Unarokov investment in Seed Round - Heedbook
Igor Baranovsky
Igor Baranovsky investment in Seed Round - Heedbook
Newest Events participated
Official Site Inspections
http://www.heedbook.com
- Host name: aec037177372cc6cd.awsglobalaccelerator.com
- IP address: 15.197.225.128
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
