EPTICA

Eptica is a global provider of multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, Eptica’s suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice. The Eptica customer engagement platf... orm is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service. Today, more than 410 organisations , including some of the world’s largest brands, across all industries and in 15 countries rely on the power of Eptica’s platform. Eptica is based in the UK, France and Singapore and operates worldwide through its network of partners. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner CRM Magic Quadrants for four consecutive years.More