CALL CRITERIA

Call Criteria is a provider of call center quality and performance management services. The company evaluates and scores agent-to-customer interactions to identify key behaviors and procedures that drive sales, creating satisfied customers. It provides real-time reporting and insights services that bring an accurate and comprehensive view of a company's quality assurance to ensure the integrity of sales interactions and mitigate the risk and exposure to regulatory compliance. The company is headquartered in Tarzana, California