YONYX INC
Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service. A Yonyx guide is a way of organizing information for interactive delivery to users (call center agents or end-customers) along their lines of interest. Each guide is created for a given topic (call driver) & looks like a multimedia flowchart. At each step in the guide, you give incremental information to the user, ask a follow on question & branch off in a ... given direction based on the user’s response. Built on a proprietary graph data base & delivered as a cloud service that integrates with various CRM platforms such as Salesforce, Zendesk, BMC Remedy, Oracle Rightnow etc., Yonyx platform also captures powerful analytics that help you derive invaluable insights from your customer interactions. Call center agents benefit from Yonyx OneClick Transcript (a timestamped documentation of the path traversed through the guide) that substitutes for subjective call summary notes they painstakingly write today.
YONYX INC
Industry:
Cloud Computing CRM Customer Service Enterprise Software Knowledge Management
Founded:
2012-05-12
Address:
Sunnyvale, California, United States
Country:
United States
Website Url:
http://www.corp.yonyx.com
Total Employee:
1+
Status:
Active
Contact:
1(408) 454-6112
Email Addresses:
[email protected]
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF Google Font API Google Analytics LetsEncrypt Google Tag Manager WordPress Global Site Tag Mobile Non Scaleable Content
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http://www.corp.yonyx.com
- Host name: 104.19.154.92
- IP address: 104.19.154.92
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
