WORKFLEX SOLUTIONS

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WorkFlexโ€™s solution for intraday management is the industryโ€™s first and only purpose-built automation and optimization platform for contact center intraday staffing and performance management processes. BPOs and large service providers benefit from reduced management overhead, improved customer service levels, and increased agent satisfaction. Founded in 2009 and based in Cincinnati, WorkFlex has the only technology today that solves the full intraday workforce management challenge. Its pat... ented solutions deliver near real-time matching of workforce supply with demand as well as on-demand scheduling adjustment. WorkFlex Manager, WorkFlex Alert, and WorkForce Scheduler automate virtually all manual intraday performance management issues, including issue analysis and solution identification, agent-supervisor communications, and the updating of existing workforce management systems. By applying real-time supply-chain methodologies to agent staffing, WorkFlex enables organizations to dramatically increase service delivery efficiencies and agent satisfaction while reducing the dependence on forecast accuracy. Designed to work with (and enhance) existing workforce management (WFM) systems, organizations can realize substantial savings using WorkFlex, in addition to increasing agent performance, reducing staff attrition, improving compliance, and increasing workforce administrator productivity (by as much as 500 percent).

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WORKFLEX SOLUTIONS

Social Links:

Industry:
Information Services Information Technology Internet Software

Founded:
2009-01-01

Address:
Cincinnati, Ohio, United States

Country:
United States

Website Url:
http://www.workflexsolutions.com

Total Employee:
11+

Status:
Active

Contact:
513-257-0215

Email Addresses:
[email protected]

Total Funding:
4.5 M USD

Technology used in webpage:
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Current Advisors List

mike-venerable_image

Mike Venerable Board of Directors @ WorkFlex Solutions
Board_member

charles-corfield_image

Charles Corfield Board of Directors @ WorkFlex Solutions
Board_member

Current Employees Featured

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Larry Schwartz
Larry Schwartz Founder, Chairman & CEO @ WorkFlex Solutions
Founder, Chairman & CEO

Founder


larry-schwartz_image

Larry Schwartz

mitesh-desai_image

Mitesh Desai

Investors List

cincytech_image

CincyTech

CincyTech investment in Series B - WorkFlex Solutions

cincytech_image

CincyTech

CincyTech investment in Series B - WorkFlex Solutions

cincytech_image

CincyTech

CincyTech investment in Series A - WorkFlex Solutions

Official Site Inspections

http://www.workflexsolutions.com

  • Host name: rssd4962.webaccountserver.com
  • IP address: 192.245.157.90
  • Location: United States
  • Latitude: 37.751
  • Longitude: -97.822
  • Timezone: America/Chicago

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