THINGLEME

WHAT IT IS Supporting users of physical products is complicated. Thingle.me makes it beautifully simpler! We identify each product with a unique Thingle ID (TID) associated to a specific model and serial number. The TID may be physical (e.g.: a QR-code label or a NFC tag) or virtual (i.e.: a string in the product’s firmware or in the product’s mobile app). The end user taps the tag (or scans the QR-code, etc.) with her smartphone and accesses a web application through which the user ... can: A) Activate the service, giving location and contacts information and eventually uploading a pic of the proof of purchase, with additional data about retailer, price, other purchases etc. B) Browse all and only the documents, Q&As, video tutorials related to her product and aimed at her, which maybe different for those available to a technician. C) Request support, via direct call, request to be called back or filling a form, depending on what the customer service center can handle. NOTE: Thingle.me does not require downloading any specific, additional mobile app. BENEFITS FOR THE MANUFACTURER: 1) Know who purchased what from whom, where their products are and who uses them. Offering end-users a seamlessly natural and hassle-free experience, Thingle.me accelerates the construction of the customer database. 2) Track support requests along the value chain. Manufacturers can outsource your customer support operations without losing contact with their users. 3) Ensure consistent service quality. Manufacturers can guarantee service levels across the board, no matter how large and organized their local partners are. They can monitor service centers’ and technical support centers’ performance and reward them accordingly. 4) Increase customer support efficiency. Tickets are automatically routed to the appropriate service center – e.g.: by time geography, product and language - and no ticket is going to be missed again. Moreover, pre-qualification of tickets, with location, product info, user contact details provide the right contest for customer support agents to be faster in solving problems. 5) Increase customer satisfaction. Thingle.me is the easiest and most natural way for end-users to find relevant information and to receive the required support. No more googling of manuals, desperate research of receipts, waiting endlessly on the phone, navigating complex IVR systems, or seeking of hidden ciphers (i.e.: model and serial number) on the product.More