EXIGENCE

Exigence is a smart downtime and critical incidents management platform, assuring fast remediation, customer satisfaction and compliance. Companies that have online business (such as websites and SaaS providers), and those who rely on internal IT/IS systems, experience critical incidents that are costly and time consuming (e.g., technical issues, cyber-attacks). Inefficient management of these critical service disruptions results in prolonged resolution time, unsatisfied customers and lack of learning. Problems are handled by people - Exigence focuses on the human factor in critical incident management and leads teams through the sequence of actions necessary to resolve these events efficiently and capture knowledge.