SCOTTY TECHNOLOGIES

Meet Scotty! Scotty is our conversational AI platform that handles and services customer, employee, patient and other stakeholder contacts automatically on the phone, in chat, email and in your apps. 24/7 and in any language. All done in one platform. Scotty is a Solution as a Service with a pay-per-use model, integrates seamlessly with your organisation and is designed to cooperate with humans in the most natural way possible. In more detail: Scotty combines (in- and outbound) voice and text... channels, automated speech recognition, speech synthesis, natural language understanding in any language to service your customers, employees and partners. Scotty is able to switch between any digital channels and modes, from text to voice to text and from inbound to outbound to contacts scheduled in the future, e.g. to follow up on a previous conversation updating the customer of a status change of their order, support request or change in availability of (pre-)ordered items. With this Scotty goes beyond the capabilities of typical chat- and voice bots, introducing capabilities that work horizontally, across departments of companies, their customers and stakeholders that need to be serviced, informed, managed and enabled to have the best possible experience journeys.More