OPERATA
Operata is customer & agent experience management for Cloud Contact Centres. We all love the flexibility and power of cloud contact call centres. But the benefits bring new complexities. The technology has moved your Agents further from your Customers than ever before. And with multiple providers, network layers, security, software, OS and more. There are more dependencies, less visibility, and next-to-no control. How do you know where to improve? That’s why there’s Operata. It’s for ... contact center agents, managers and the IT teams that support them. Operata collects quality data, from every agent, for every second of every call , and uses Machine Learning to continually analyse, then uses smart diagnostics to dynamically move calls, switch channels or give agents real time solutions, such as checking their headset or network connectivity, with intelligent visuals, reports, notifications and the data they need to identify and resolve issues quickly, building knowledge to improve analysis over time. It continuously improves the everyday experience for your Agents, and your customers.
OPERATA
Industry:
Artificial Intelligence Computer Electronics SaaS Software
Founded:
2017-10-09
Address:
Melbourne, Victoria, Australia
Country:
Australia
Website Url:
http://www.operata.com
Total Employee:
1+
Status:
Active
Contact:
+61390345868
Email Addresses:
[email protected]
Total Funding:
2.2 M AUD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible Google Font API Google Analytics Apple Mobile Web Clips Icon Google Tag Manager Content Delivery Network Mobile Non Scaleable Content Nginx IPv6
Current Employees Featured
Founder
Investors List
Tidal Ventures
Tidal Ventures investment in Seed Round - Operata
Black Nova Group
Black Nova Group investment in Seed Round - Operata
Flying Fox
Flying Fox investment in Seed Round - Operata
Official Site Inspections
http://www.operata.com Semrush global rank: 2.54 M Semrush visits lastest month: 6.92 K
- Host name: ec2-54-68-171-176.us-west-2.compute.amazonaws.com
- IP address: 54.68.171.176
- Location: Boardman United States
- Latitude: 45.8491
- Longitude: -119.7143
- Metro Code: 810
- Timezone: America/Los_Angeles
- Postal: 97818
