OLIK

Olik is a B2B2C SaaS platform that helps retailers digitise their business practices to improve their customer experience and grow efficiently through analytical insights. They have 3 products in the suite: 1. Appointment booking and traffic management: Olik helps retailers manage smooth traffic flow by enabling pre-registration or digital walk-in management. This solution allows the consumers to avoid long queues and ensure social distancing at retail stores for all their shopping needs. They ... can also reserve a slot with a shopping advisor for assisted shopping. Alternatively, they can also book a home appointment. Experience link : https://olik.in/sangeetha-mobiles/#/home 2. Workshop management and efficiency improvement: This solution digitises the complete customer as well as merchant journeys for all automobiles or cycle servicing requirements. Key features include sending proactive communications to customers during different stages of the servicing journey, dynamic allocation of technicians in the back end along with an analytics dashboard that helps in the overall efficiency improvement. Experience link : https://decathlon.olik.in/ 3. Repair hub: Digitisation of repairs/alteration process where consumer gets proactive notifications at different stages supported with analytics dashboard.More