NTT TECHNOCROSS

NTT TechnoCross is an internet-based company that provides AI-driven solutions. Its flagship product, ForeSight Voice Mining is an AI-based contact center analytics that leverages NTT's award-winning speech recognition and patented emotion analysis technologies. ForeSight takes agent training and support to new heights increases sales and operational and sales efficiency and gives you insights for a better customer experience. Foresight transforms contact centers into customer engagement centers through real-time agent support and call monitoring as well as quantitative and objective analysis of massive call data. More than 26,000 agents at 500 contact centers are proudly providing superior customer experience with ForeSight Voice Mining.