NEON CONCIERGE

NEON Concierge is a no app download, digital hotel concierge that facilitates interaction between guests, hotel staff and owners of hotels. Using a phone, tablet, or laptop, guests can submit service requests and feedback about their stay. The requests are funneled to the proper hotel staff, who can keep the guest updated as they resolve the issues, or chat with the guest if they have questions. Hotel managers can review both requests and feedback, analyze historical data for insights into... business operations, and customize the request options for their hotel--all in order to ensure the best possible experience for their customers. Why Neon? -The real-time request and feedback platform actively drives consumer confidence in your hotel. -Resolve guests’ problems and act on feedback before checkout, thereby converting a potential detractor on Trip Advisor into a loyal advocate of your hotel. -Key service metrics analyzed by our system generate priceless insights into your business operations which are normally unattainable.More