HAYWOOD & WHITTINGTON

LodgeWright Lodging Management Software began in 1983 as an experimental reservation and guest management database for a small, seasonal motel in Carolina Beach, NC called The Oceaneer. Two physicists , Tim Haywood and J. K. Whittington, the owner of the motel, were experimenting to see what might be possible with those early personal computers.The first time they showed the system to a front desk clerk, Pearl, they knew there were challenges other than storing and managing the data on the compu... ter. She didn't want to touch the computer, never having used one, and held her hands behind her back as she stood in front of the keyboard to receive that first lesson. They began to realize that the human interface, how the program communicates with the person standing there using it, was the most important part. They had to design this program so that Pearl would use it. That turned out to be the key - why their software works with your clerks - because, as they have added increasingly sophisticated accounting and management processes through the years, Pearl has helped them to know what works and what doesn't - with the people behind the front desk, your business interface with your customers.More