FRIENDKNOWS TECHNOLOGIES PRIVATE LTD

Reviews influences business credibility, reputation and sales. They also help measure customer satisfaction and assess business performance. But, other than talking to business, customers share their experience by writing reviews over various social media and review platforms. All these reviews remain unorganised and scattered on the web and to look, manage and then analyse all these reviews is difficult. We at friendknows provide comprehensive customer feedback solutions to help the business... improve customer satisfaction, performance and sales. We aim to collect, manage and analyse reviews in detail, to discover more customer insights. It reduces business’ workload by collecting all online reviews on a single dashboard so that business can assess their online reputation. Through the friendknows platform, a business can proactively respond to them with the help of response templates. Friendknows implements a 360° process to collect maximum feedbacks through various channels such as SMS or Email invites, tele-calling, on-premise kiosks, digitisation of paper, etc. Our analytics tools provide sentiment, characteristics and demographic analysis which give the business an extensive look at customer satisfaction and performance. Our API and Widgets, empower businesses to showcase their reviews virtually anywhere. We also understand that consumers rely upon reviews to make an informed decision. Hence, we built the first ever review platform to use analytical and personalization tools. Moreover, users can also share and discuss with their friends & family and other like-minded users. Visit www.friendknows.com to find more about us!More