FOCALSCOPE

focalscope-logo

FocalScope is an email management and live chat solution trusted by companies around the world to support them with handling large amounts of emails and delivering high quality customer service. Its customer base ranges from Fortune 500 companies, such as DHL Express and Radisson, to SMEโ€™s across industries. FocalScope has been said to change the way emails are managed. By enabling its users to scale and collaborate with ease across functions, FocalScope has proven itself as a system which tra... nsforms customer service. These are some of the features of FocalScope: โ€ข Shared folders which enables its users to handle large amounts of emails, while still staying organized โ€ข Quick prioritizing and distribution of emails to individuals or teams, either manually or automatically โ€ข Training mode for efficient supervision of new employeesโ€™ to deliver quality replies โ€ข Service level agreements to reduce response time and increase customer satisfaction โ€ข High quality standard responses to quickly get back to customers โ€ข Statistics on all customer-employee interactions โ€ข Live chat function which can be installed on the users own website FocalScope was established in 2007 and has since then opened offices in USA, UK, Denmark and Singapore. FocalScope can be installed as a services (SaaS) solution or as an on-premises solution.

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FOCALSCOPE

Social Links:

Industry:
Customer Service SaaS Software

Founded:
2007-01-01

Address:
New York, New York, United States

Country:
United States

Website Url:
http://www.focalscope.com

Total Employee:
1+

Status:
Active

Contact:
+65 6227 1149

Email Addresses:
[email protected]

Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF SSL By Default Google Font API Google Analytics LetsEncrypt Apple Mobile Web Clips Icon WordPress Content Delivery Network


Official Site Inspections

http://www.focalscope.com Semrush global rank: 69.17 K Semrush visits lastest month: 1.61 M

  • Host name: 192.252.146.52
  • IP address: 192.252.146.52
  • Location: Waltham United States
  • Latitude: 42.3972
  • Longitude: -71.2434
  • Metro Code: 506
  • Timezone: America/New_York
  • Postal: 02451

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