FLUENCY VOICE TECHNOLOGY

Fluency Voice Technology is a provider of speech recognition solutions enabling enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities. Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Telecoms and Retail. The Virtual Speech Agent (VSA) Suite™, the latest edition to the Fluency family of products, revolutionises the packaged speech application concept by providing enterprises with a complete out-of-the-box and configurable solution offering extended operational flexibility for large and mid tier organisations alike.