EPIXTAR

Epixtar International Contact Center Group, Ltd is a business process outsourcing (BPO) company - aggregating contact center capacity and robust telephony infrastructure to deliver comprehensive, turnkey services to the enterprise market. From campaign design through ongoing management, Epixtar delivers value-driven, creative outsourcing solutions for the customer relationship management (CRM) and telesales initiatives of third-party companies. Companies use Epixtar's marketing expertise and wel... l-trained personnel to acquire, support, and enhance the customer experience, reduce costs and generate top-line revenue. Epixtar’s corporate headquarters is in Miami, Florida and it currently maintains two contact centers in Manila, Philippines, with developmental plans to expand to additional centers over the next 24 months. They understand outsourcing like no other provider because they focus exclusively on offshore contact center development and management. For us, it means more than the labor arbitrage of high performance at competitive rates through intelligent off-shoring. It means treating each campaign as an extension of your core business. It means highly skilled management with experience built over years at tier-one centers and Fortune 500 in-house facilities. It means treating your campaign as a profit center. Epixtar’s offshore experience benefits their clients through insight into the unique nature of operations in diverse geographic locations. Their processes are developed and continuously refined based on the specific nuances of the local work force. The entire program life-cycle encompassing facilities development to center management, is the result of expertise developed in those locations — not the imposition of pre-existing approaches. Epixtar rigorously manages all aspects of the campaign performance equation to generate the most value for their clients. They invariably profit when Epixtar manages their customer acquisition, win-back, or retention initiatives. Epixtar achieves this through a rock-solid platform of technology, infrastructure, and operational organization. This foundation supports a set of standards that govern everything from the way they staff their centers to the client engagement process. These efforts are designed to guarantee that your campaign requirements are met – quickly, efficiently, and profitably. More