CIMA INSIGHT

CIMA Insight provides mystery shopping services and customer experience research that help businesses improve their customer service delivery, promote customer loyalty and ensure future sales. To increase sales, improve customer satisfaction and ensure repeat business, it’s important to gain insight into the customer experience you provide. Now you can identify and close any gaps between your promise of quality service and its actual delivery through mystery shopping, customer satisfaction ... surveys and brand audits. Get the insight you need to create positive, memorable customer experiences and drive loyalty, retention, repeat business and future sales. Every company is different, so every program designed by CIMA Insight is unique. We identify, track and trend service behaviors that make a difference in your company’s overall performance. We work closely with you to customize programs that fit your needs, objectives and your budget.More