AUTOFAQ

AutoFAQ is an AI-powered knowledge base service for employee and customer support via digital communication channels. We help to handle up to 3 times more tickets without scaling a workforce with our platform for support automation with AI. Among our clients are more than 40 companies including PwC, Raiffeisen Bank, Alfa Bank use AutoFAQ for employee and customer support. We work with telcos, banks, retailers (including e-comm), online learning platfroms, consultants and other knowledge intensiv... e industries. Our clients face the following challenges: - suboptimal payroll allocation, - systemic staff overtime work in support, - plummeting SLA, - negative NPS, - lack of self-service option for customers or employees and inability to rapidly adapt to process or product changes. We help them to solve it with our platform for support automation with a unique set of tools which includes: - a chat center for agents with an AI-assistant - a Q&A knowledge bases with an unlimited capacity for adding new knowledge - a chatbot 2.0 (self-learning, no-code and supporting more than 90 languages) - and a mini-RPA module for integrationsMore