AIDA

Aida is a software startup that specializes in applying artificial intelligence to customer experience and customer support applications. Its leverages AI technology in providing immediate assistance for customers asking common support questions, helping them solve their issue before it becomes a ticket. Aida automatically learns questions and answers from historical agent transactions so there’s no need for tedious and costly manual set up and maintenance. It integrates with help desk tools so human agents are always in the loop to deliver an effortless customer experience. The company was founded by Jenny Yang and Arman Akbarian. In March 2018, Aida joined Vision Critical through an acquisition.